If you take your unit to a RV dealership for repairs, you'll usually pay a minimum of $150 per hour, but this price can rise to as much as $300 per hour if you own an expensive rig. Some dealerships have the attitude that if you can afford to pay several hundred thousand dollars for a coach, you can afford whatever they want to charge to repair it! Not to mention you will be leaving your RV at the dealership for potentially weeks if not months.
At RV ROAD TECH we pre-bill to schedule the initial appointment. The cost is $170. for the technician fee plus trip charge of $2.50 per minute to your location. The scheduling fee includes the first hour of labor to troubleshoot and/or make repairs regarding the initial service call. Any additional labor after the initial prepaid time will be billed on site @ $85.00 per Hour. Any parts supplied by us are billed on site as well. The scheduling payment is generated by Square Card Services via email or text in order to schedule your appointment . We accept most major credit cards on site, but please remember we do not accept any checks as a method of payment. In Some situations instead of charging by the hour, we will offer you a flat rate per job.
So avoid the RV dealership attitude along with that commission based service department. You’ll save a bundle with RV ROAD TECH.
Many of our customers have questions about the services we provide. We are happy to answer them before we perform any service. In addition feel free to contact us if you have any questions. Here are answers to some of the more common questions we are asked:
Do you work on motor home engines and chassis?
No, we do not work on motorhome engines, transmissions or chassis, but everything else we do, and we do it well!
Do you work on Mobile homes?
No, mobile homes are Not classified as recreational Vehicles.
Do you service and change tires?
No, tires require equipment for lifting, mounting & balancing, it’s best performed at a tire shop.
What is the dfference between an estimate and diagnostics?
When your RV is having an issue, it usually takes a lot more than a quick “look,” to know exactly what the problem is, especially on appliances. Most of the time our technicians can see that something is not working, but in order to properly know what is wrong (and what is causing this issue) appliances need to be pulled apart and tested. This takes time, as does properly diagnosing each individual problem. Often the unit will have to be removed from the RV and tested thoroughly to find EXACTLY what the issue is, and WHY this has happened. This prevents it from happening again. We do charge a fee for all diagnostics. We understand that you require this service, but please understand as well, that you will be charged a diagnostics fee!
How much will a job be?
We don’t know until we take a good look at each individual job. An estimate will then be created on a “per job” basis. Please see our estimate disclaimer For detail.
Do your services carry a warranty?
Our work is our warranty. Our business is built, and continues to thrive on “word of mouth” and customer satisfaction. We take that very seriously. If you have a continued problem, please call us. We will do all we can within reason to ensure your satisfaction.
What About Manufacture Warranty Repairs?
We only work directly with the owners when repairing the RV. Over the years we have learned time and time again that it usually takes numerous trips to your location and numerous calls and/or emails to the manufacturers, resulting in poor customer satisfaction and time consuming outcomes. For this reason we no longer offer warranty repair service.
I need an estimate for insurance or otherwise. Do you handle this?
As a mobile only repair company we are limited to what repairs can be performed on site. Estimates require substantial time and research to generate. This includes traveling to the RV to gather necessary information including inspection, photographs and documentation. This fact-finding mission cost us time and money. Historically we have learned that most insurance claims never materialize to our benefit as most simply cash the insurance check but never have the repairs made. For this reason we charge our minimum rates in order to cover our time and effort to produce the estimate on your behalf.
Are you open on weekends?
Yes By appointment.
ESTIMATE DISCLAIMER
Estimates are an approximation of charges to you, and they are based on the anticipated details of the work to be done. It is possible for unexpected complications to cause some deviation from the estimate. If significant additional parts of labor are required, you will be contacted immediately.
Estimate validity – 30 days from the date of quote.
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